Purpose

This Privacy Policy explains how Satelytics, Inc. ("Satelytics") collects, uses, and discloses information about users they provide to us or which we otherwise collect in providing products or services to them (“Information”), including “Personal Data” by which we mean information that allows us to determine their identity when they engage with us.

Scope

This Privacy Policy applies to satelytics.com, satelytics.io, and to other websites Satelytics operates and that are linked to it.

Policy

This Privacy Policy (“​Privacy Policy​”) applies to the corporate website accessible at https://satelytics.com​ (“​Website​”) and the cloud-based technology platform https://satelytics.io applications (“​Platform​”, and together with the Website, collectively, the “​Site​”), all owned and operated by Satelytics (“Satelytics​”, “​we​”, or “us​”). This Privacy Policy describes how Satelytics collects and uses personal information collected through the Website and the Platform. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information.

This Privacy Policy sets out:

1. The information we collect about you
2. How we use the information we collect
3. Who we give your information to
4. Control of your information
5. Your access to your information and how long we keep it
6. How we protect your information
7. Where we store your information
8. Use of Cookies
9. Links to other websites
10. California Resident Privacy Rights
11. Information about enforcement and dispute resolution
12. Changes to this Privacy Policy
13. Contact us

Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it. By engaging with the Website and the Platform you acknowledge you have read and understood this Privacy Policy. Data protection laws require companies to describe their role and responsibility when handling personal information.

European Economic Area Data Subject Rights:

If you are a resident of the European Economic Area, the following definitions apply to your data. When you access our Website and view information about us and our technology, communicate with us, download whitepapers, and register for events, etc., we are the ​data controller​.

When you engage with the Platform because your employer has signed a contract, then:

• your employer is the data controller with respect to the user information it provides to us. This information typically includes first name, last name, and business email address. Where your employer is the data controller in this way, we act as a data processor under data protection laws, meaning we use the information to provide a service to your employer.
• Satelytics is the data controller for information provided directly by you or as a result of interacting with the Platform, including a mobile number. To be clear, a mobile number is not required to utilize our Site, but we can offer you an enhanced experience if you provide it.

1. The information we collect about you

We value your trust. In order to honor that trust, Satelytics adheres to ethical standards in gathering, using, and safeguarding any information you provide.

We collect and process the following personal information from you:

1. Information you give us: This is information about you that you give us directly when you interact with us. You may give it to us by filling out a form on our Site, corresponding with us by phone, e-mail, or at an in-person event. It includes information necessary to register for an event, download a whitepaper, or a request for a demonstration of the services we provide. It also includes information shared when you share on social media via our Site, submit a query, report feedback about or a problem within our Site, or any of the other Interactive Services (defined in the Terms of Use). When an account is created for you on our Platform, we require that you provide first name, last name, and email address. Additionally, you can provide additional personal information to complete a profile within our system.

1. Information we collect about you from your use of our Site: We will automatically collect information from you each time you visit our Site. This includes technical information, information about your visit, and information about your activity on our Site such as topics searched and viewed, page response times, download errors, length of visit to certain pages, page interaction information (such as scrolling, clicks, and mouseovers), methods to browse to and away from a page, and methods used to contact our sales and support teams. Technical information may also include the Internet protocol address used to connect your device to the Internet, unique device identifiers, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating systems, and device platform.

1. Information we receive from other sources: This is information we receive about you from third parties that we work closely with to provide, promote, and improve our services. These third parties include business partners, vendors who assist in technical services, advertising networks, analytics providers, and search information providers.

Information you give us: Satelytics uses the personal information you provide in a manner that is consistent with this Privacy Policy. We use your personal information to provide our services on our Site, including services arising from any obligations set forth in a contract between you and us. These services may include providing access to our content and resources, administration of your account, and notifying you of changes to our service or your account. This data will also be used to allow you to participate in the interactive features of our Site or to provide you with information you may have requested from us, including whitepapers, access to webinars, or the like.

We also use your personal information together with other personally non-identifiable information to help us better understand our users, to personalize and improve your experience with our Site, and to improve the content and functionality of our Site. This may include providing information about our goods and services that we feel may interest you and enhance your interaction with our Site. We will communicate with you about these goods and services via email, direct mail, telephone, or on our Site. These communications may include newsletters, promotional emails, product updates, or market research requests. We will use your information for this purpose only if you have given your consent to receive marketing material from us at the point we collected your information, where required by law, or otherwise in our legitimate interests, provided these interests do not override your right to object to such communications.

Information we collect about you from your use of our Site: We will use this information in our legitimate interests (where we have considered these are not overridden by your rights), to administer our Site, and for internal operations, including troubleshooting, data analysis, testing, research, and statistical survey purposes. We will also use this information to keep our Site safe and secure, for measuring the effectiveness of how we present content and how we market and advertise. We use Internet protocol addresses and non-personally identifiable information in our log files to analyze trends, administer our Site, track users’ movements in and around our Site, and gather demographic information about our user base as a whole.

Information we receive from other sources: We will combine this information with information you give to us and information we collect about you in our legitimate interests (where we have considered that these are not overridden by your rights). We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

1. Who we give your information to:

We consider your personal information to be a vital part of our relationship with you. We do not sell your personal information to third parties. There are, however, certain circumstances in which we may share your personal information with certain third parties, as follows:

Agents, consultants, and related third parties: We sometimes hire other companies to perform certain business-related functions, such as sending email on our behalf, or conducting market research. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function. These companies are not permitted to use any personal information that we share with them for any other purpose aside from providing services to us.

Business transfers: As we develop our business, we might sell or buy businesses or assets. Your personal information may be transferred to a buyer or other successor in the event of a corporate sale, merger, reorganization, dissolution, or similar event in which personal information held by us about our Site users is among the assets transferred.

Legal requirements: In certain situations, Satelytics may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights or to comply with a judicial proceeding, court order, or similar legal process served on us or our Site. We will take reasonable steps to ensure that we only collect that personal information that is relevant for the purposes for which it is to be used. Furthermore, we will not process your personal information in a way that is incompatible with these purposes.

1. Control of your information

When you register or otherwise give us personal information, we will not share that information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated in this Privacy Policy. When Satelytics is acting as a ​data processor,​ we will only process personal information in accordance with the instructions given by the data controller. When Satelytics is acting as a ​data controller,​ we will act in accordance with your permission to offer you our services and as otherwise instructed by you. We will also give you the ability to opt out before we disclose your personal information to a third party or use your personal information for purposes that are fundamentally different from the purpose for which it was originally created.

If you would like to discontinue receiving communications from us, you may update your email preferences by using the “Unsubscribe” link found in emails we send to you or by contacting us at support@satelytics.com​. Please note that we may not include the opt-out information in e-mails that are transactional in nature and are not marketing communications (e.g., e-mails concerning your project(s), the website’s Terms of Use, etc.). If you have questions or concerns regarding a transactional e-mail, please contact us.

1. Your access to your information and how long we keep it

Upon request, Satelytics will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at support@satelytics.com​.

We will provide you with the means to ensure that your personal information is correct and current. If you have been provided access by your employer to use the Platform, we will provide a way for you to access and change your profile on our Platform. We will also allow you to completely delete your profile along with all personal information associated with that profile, although this option will remove your ability to use our Platform. You may request deletion by contacting us at ​support@satelytics.com​. We will respond to your request within a reasonable timeframe. Requesting deletion of your account means your personal information is permanently deleted and cannot be retrieved.

If you would like to view your personal information that we hold at any time, you may access your profile from our Site.

We retain your information while your account is active or as needed to provide you services. Thereafter, we may retain certain personal information indefinitely as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may also retain aggregate information for research purposes and to help us develop and improve our Site and services.

1. How we protect your information

The security of your personal information is important to us. When you enter sensitive information on our Site, your information is sent over an authenticated and encrypted connection using Transport Layer Security (TLS).

We store your personal information only on servers with limited access that are located in controlled facilities and use a variety of technologies and procedures intended to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Nonetheless, no communication via the Internet can ever be 100% secure, and no security measures can ever be assured to be effective. Accordingly, you are advised to use caution and discretion when determining what personal information to disclose to us.

If you have any questions about security on our Site, contact us as follows: Email: ​support@satelytics.com
Phone: (419) 728-0060

1. Where we store your information

The data that we collect from you may be transferred to, and stored at, a destination in the United States. Data transfers from the European Economic Area are governed by the Standard Contractual Clauses, which are incorporated into the Terms of Use.

1. Use of cookies

Satelytics uses cookies or similar technologies to collect and store certain information. These typically involve pieces of information or code that a website transfers to or accesses from your computer hard drive or mobile device to store and sometimes track information about you. Cookies allow us to create a unique device ID, enable you to be remembered when using that computer or device to interact with websites and online services, and can be used to manage a range of features and content, including storing searches and presenting personalized content.

The Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good and personalized user experience when you interact with our Site and allows us to improve our Site. Satelytics utilizes Google Analytics to better understand how you use our platform with the devices you use to access it and to allow us to deliver tailored promotions.

Google Analytics collects information such as how often users visit this Site, what pages they visit when they do so, and what other sites they used prior to coming to this Site. We use the information we get from Google Analytics only to improve this Site. Google Analytics collects only the IP address assigned to you on the date you visit this Site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use (as amended for government websites) and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.

Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. However, you may not be able to take full advantage of our Site if you do so.

A number of cookies we use last only while you are on our Site and expire when you close your browser or exit our Site. Others are used to remember you when you return to our Site and will last for longer. We use these cookies on the basis that they are necessary for the performance of a contract with you, or because using them is in our legitimate interests (where we have considered that these are not overridden by your rights), and, in some cases, where required by law, where you have consented to their use.

We use the following types of cookies:

1. Strictly necessary cookies. These are cookies that are required for the operation of our website and under our terms with you. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart, or make use of e-billing services.
2. Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us for our legitimate interests of improving the way our website works, for example, by ensuring that users are finding what they are looking for easily.
3. Functionality cookies. These are used to recognize you when you return to our website. This enables us, subject to your choices and preferences, to personalize our content, greet you by name, and remember your preferences (for example, your choice of language or region).
4. Targeting cookies. These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information subject to your choices and preferences to make our Site more relevant to your interests. We may also share this information with third parties for this purpose.

This Privacy Policy applies only to our Site. The Site may contain links to other websites not operated or controlled by us. The policies and procedures described here do not apply to websites or other services that Satelytics does not operate or control. These links from our Site do not imply that we endorse or have reviewed those websites or other services. We suggest contacting those services directly for information on their privacy policies.

1. California Resident Privacy Rights

Under California law, California residents are entitled to certain privacy rights concerning their personal information. If you are a California resident, you have the right to ask us for a notice identifying the categories of your personal information that we shared with third parties for their direct marketing purposes in the previous twelve (12) months. You may make this request twice a year, free of charge; see the “Contact Us” section below for details on where to send such requests. You will need to provide information that will allow us to verify your identity to ensure continued protection of your personal information. We do not share personal information with third parties for their direct marketing purposes without your consent, which may be withheld or withdrawn at any time.

1. Information about enforcement and dispute resolution

We will conduct compliance audits of our relevant privacy practices to verify compliance with this Privacy Policy. Any Satelytics employee that we determine has acted in violation of this Privacy Policy will be subject to disciplinary action up to and including termination of employment.

Any questions or concerns regarding our use or disclosure of personal information should be addressed to Customer Support at​ support@satelytics.com​. We will investigate and attempt to resolve any complaints and disputes regarding the use and disclosure of personal information in accordance with the provisions of this Privacy Policy.

1. Changes to this Privacy Policy

As our Site evolves, this Privacy Policy will need to evolve as well to cover new situations. To ensure that you are kept informed of changes, check this Privacy Policy periodically as we will update the date at the top of the document any time we make a change. If we make material changes to this Privacy Policy, we will post the revised policy on this page and will send a notice via email or our Site to all registered users of the Platform. Your continued use of our Site after any such changes constitutes your acceptance of the new Privacy Policy. If you do not agree to abide by these or any future version of the Privacy Policy, you do not have permission to use or access (or continue to use or access) our Site.

1. Contact us

Questions or comments regarding this Privacy Policy should be submitted to Satelytics by e-mail or phone as follows:

Email: ​support@satelytics.com
Phone: (419) 728-0060
Physical Address: 6330 Levis Commons Blvd, Perrysburg, OH 43551